Returns and Refunds Policy

Last updated: 10 July 2026 At Find Cheap Bathrooms, we want you to feel confident when ordering bathroom products online. We know that items such as baths, toilets, basins, furniture, shower enclosures, trays, taps, mirrors, towel rails and accessories often need careful checking before installation. This policy explains how to request a return, what condition returned goods must be in, how refunds are handled and what to do if an item arrives damaged, faulty, incomplete or incorrect. Please read it before arranging a return or booking installation.

1. Returns Window

You may request a return within 30 days of receiving your order. If an order arrives in separate deliveries, the 30-day period begins the day after the final item is received. Requests made after 30 days may not qualify for a standard return, although this does not affect any legal rights you may have in relation to faulty, damaged, incorrect or misdescribed goods.

2. Return Eligibility

For a standard change-of-mind return, the item should be:

• unused;
• uninstalled and unfitted;
• unmodified, undrilled, uncut and unsealed;
• in the same condition in which it was delivered;
• complete with all parts, accessories, fixings and instructions;
• securely repacked, preferably in its original packaging;
• accompanied by proof of purchase.

Bathroom products can be easily marked or damaged during unpacking, fitting or installation. Please handle goods carefully and do not begin installation until you have fully checked the product. Do not return anything to a manufacturer, supplier, warehouse or our registered office unless we have given you the correct return instructions.

3. How to Start a Return

To request a return, email mail@findcheapbathrooms.com and include:

• your order number;
• your name and contact details;
• the product or products you wish to return;
• the reason for the return;
• clear photographs of the product and packaging where relevant.

Please wait for authorisation and return instructions before sending the goods. Some products must be returned to a supplier, manufacturer or specialist warehouse rather than directly to us.

4. Products That May Not Qualify for a Standard Return

Subject to your statutory rights, we may be unable to accept a standard change-of-mind return where:

• the product has been installed, fitted or used;
• installation has been attempted;
• the product has been drilled, cut, altered, sealed, connected or modified;
• parts, fittings, accessories or instructions are missing;
• the item has been damaged after delivery for reasons not caused by us;
• the product has been handled beyond what is reasonably necessary to inspect it;
• the return is requested outside the applicable return period;
• the item was made to your specifications, personalised, custom-finished or specially altered for your order.

Original packaging is strongly preferred because it helps protect large, fragile and high-value bathroom products during return transport. Missing or damaged packaging may affect the condition of the goods and the amount that can lawfully be refunded. If you are unsure whether an item can be returned, contact us before arranging transport.

5. Check Products Before Installation

Please inspect every item as soon as possible after delivery and before booking or beginning installation. Check that:

• the product is the correct model, size, handing and finish;
• all packages and parts have arrived;
• there are no chips, cracks, scratches, dents or other visible damage;
• all fittings, panels, brackets, wastes, instructions and accessories expected to be included are present;
• the product is compatible with your plumbing, drainage, walls, floors, electrical supply and intended installation area.

Do not install, drill, cut, mark, seal, connect, fill or dispose of the packaging for any item that appears damaged, incomplete, incorrect or unsuitable. Where a product is faulty, damaged, incorrect or not as described, your statutory rights remain unaffected even if it would not qualify for a standard change-of-mind return.

6. Faulty, Damaged, Incorrect or Incomplete Items

If an item arrives damaged, faulty, incomplete or different from what you ordered, contact us as soon as reasonably possible at mail@findcheapbathrooms.com. To help us investigate quickly, please provide:

• your order number;
• a clear description of the problem;
• photographs or video of the item;
• photographs of the external and internal packaging;
• images of product labels, courier labels or model references where relevant;
• confirmation of whether the item has been installed, altered or used.

Once the issue has been reviewed, the appropriate next step may include a replacement part, repair, exchange, collection, return, price reduction or refund, depending on the circumstances and your legal rights.

7. Where the Problem Is Our Responsibility

If we confirm that the item is faulty, damaged on arrival, incomplete, incorrect or not as described, we will explain the appropriate resolution and any collection or return arrangements. Where the return is required because of our confirmed error, you will not be expected to pay reasonable return costs.

8. Returning Your Order

Once a return is authorised, we will provide the correct return address and any reference, booking or packaging instructions. Please do not send goods back before receiving these instructions. You are responsible for packing returned items securely. Where possible, use the original protective packaging and include all parts, accessories, fixings, manuals and packaging inserts. Unless we arrange collection, you remain responsible for the returned goods until they reach the authorised return location.

9. Large, Heavy and Fragile Products

Many bathroom products are large, heavy, fragile or difficult to transport. This can include baths, shower trays, enclosures, furniture, mirrors, toilets, basins and wall panels. An approved return may require:

• specialist packaging;
• a tracked parcel service;
• a specialist courier;
• a pallet service;
• a pre-arranged collection.

We will tell you what return method is suitable after reviewing the item and its size, weight and condition.

10. Return Shipping Costs

For a standard change-of-mind return, you are normally responsible for the direct cost of returning the goods. Please note:

• we recommend a tracked service for all returns;
• appropriate transit insurance is strongly recommended for high-value or fragile products;
• return costs may be deducted from your refund where we arrange the return on your behalf and you are responsible for that cost;
• premium outbound delivery charges are not refundable beyond the cost of our least expensive standard delivery option where the law requires that standard delivery amount to be refunded;
• if only part of an order is returned, the original delivery charge may not be refundable where the same charge would have applied to the items retained.

We cannot accept responsibility for loss or damage occurring during return transport where you arranged the return carrier.

11. Return Inspection

All returned products are inspected after arrival. We may check:

• whether the correct item has been returned;
• whether it is complete;
• whether it has been used, fitted, drilled, cut, sealed or altered;
• whether parts or accessories are missing;
• whether the product or packaging was damaged during the return journey;
• whether handling has reduced the product’s value.

Where legally permitted, the refund may be reduced to reflect a loss in value caused by unnecessary handling, missing components, damage or inadequate return packaging.

12. Refunds

We will confirm when an authorised return has been received and inspected. If a refund is due, it will normally be made to the original payment method. For a consumer cancellation, we will issue the refund within the period required by law, normally no later than 14 days after:

• we receive the returned goods; or
• you provide satisfactory evidence that the goods have been sent back,

whichever happens first. After we issue the refund, banks and payment providers may take additional time to show the funds in your account. This is commonly around three to five working days but can vary.

13. Standard Delivery Refunds

If you cancel your full order within the applicable consumer cancellation period, we will refund the product price and, where required by law, the cost of our least expensive standard outbound delivery option. If you selected an enhanced, timed, express or otherwise more expensive delivery service, we are not required to refund the additional amount above the standard-delivery cost.

14. Partial or Reduced Refunds

Where the law permits, a refund may be reduced if:

• the item is not returned in its original condition;
• parts, accessories, fittings or instructions are missing;
• the product shows evidence of use, installation or attempted installation;
• the product has been drilled, cut, altered, sealed or modified;
• unnecessary handling has reduced its value;
• the item is damaged during return transport arranged by you;
• we agree to accept an out-of-policy return subject to a deduction.

Examples may include scratches, chips, damaged surfaces, missing fittings, opened sealed components, marks from attempted fitting or packaging damage that materially affects the item’s resale condition. This section does not affect remedies available for goods that were faulty, damaged, incorrect or not as described when supplied.

15. Late or Missing Refunds

If a refund does not appear when expected:

1. check the account used for the original payment;
2. contact your card issuer or payment provider;
3. ask your bank whether a refund is still being processed.

If 14 days have passed since we confirmed that the refund was issued and you still cannot see it, email mail@findcheapbathrooms.com.

16. Exchanges

If you would like to exchange an item, contact mail@findcheapbathrooms.com. Exchanges are subject to stock availability and may require the original product to be returned before a replacement order is arranged. Where an exchange is requested because you selected the wrong size, model, handing, colour or specification, you may be responsible for:

• the cost of returning the original item;
• any difference in product price;
• the delivery charge for the replacement.

These costs will not apply where the exchange is required because of our confirmed error or because the original product was faulty, damaged, incorrect or not as described.

17. Your Statutory Rights

If you buy online as a consumer, you will normally have a legal right to cancel within 14 days beginning the day after you receive the goods, followed by a further 14 days in which to send them back. Our 30-day returns period gives you additional time to notify us of a standard return, subject to the conditions in this policy. If goods are faulty, damaged, incorrect or not as described, you may also have rights to a repair, replacement, price reduction or refund under applicable consumer law. Nothing in this policy limits or removes your statutory rights.

18. Need Help?

For questions about a return, refund, exchange, damaged item or incorrect delivery, contact our customer-service team: Email: mail@findcheapbathrooms.com Phone: +44 7356288574 Contact page: Contact Find Cheap Bathrooms We will explain the next steps and help make the process as clear and straightforward as possible.